Q: How long have you been trading for, and where are you based?
A:The team behind Supplement-Zone.co.uk have been trading for over 20 Years. We are based in Bristol (SW). We also have a retail store displaying a wide range of supplements, so please feel free to visit us in person if you are in the area.

Q: How do I register an account?
A: It’s easy; just put your chosen product in your online shopping basket and press checkout and you will be taken to the registration page. By registering with Supplement-Zone.co.uk you will be able to place orders much faster, and take advantage of our Loyalty Points scheme. Plus you’ll be first in line for all our special offers.

Q: Is it secure to order online?
A: It is completely safe to order online from Supplement-Zone.co.uk. Once you've picked your products and entered your details you are passed onto Sagepay's secure server page to enter payment details. These details are immediately encrypted and processed. At no point are your details viewed by any of our staff or any third parties. Sagepay are a specialised internet card transaction processor and handle the payments for thousands of website and work directly with the card issuing banks. You can visit them at www.sagepay.com.

Q: What do you do with my personal details?
A: We only use your personal details to complete your order. Your payment details are never made available to Supplement-Zone.co.uk as we process all payments via a third party agent, SagePay/PayPal. Your name and address details are stored on our system to make future orders easier. Your name and address details are never sold or passed on to a third party.

Q: How long will my order take to be arrive?
A: 99% of deliveries should reach the customer within 1 working day. Providing your order is placed before 1.00pm Monday-Thursday, it will reach you the following day between 8am and 6.30pm. All orders placed before 1pm on a Friday will reach you by 6:30pm Monday at the latest. Once your order is dispatched it’s fully traceable online by our couriers.

Q: Can my order be sent to an alternative address instead?
A: Yes it can. We will still need the cardholders address for security checks, but the order can be shipped to an alternative address. If however you know you aren’t going to be in when the courier is going to call you do have the option to have your parcel left with a neighbour. If this is the case you need to make the appropriate notes (neighbours name and house number) in the comments box on the "place order" page. Alternately if you have a safe place at home that the courier can leave your order without signature please tell us in the comments box. HOWEVER if you do use this option, please be aware there will be NO INSURANCE for your goods so if they go missing or are damaged you will NOT be able to claim for them. By leaving instructions on the "place order" page asking the courier to leave your goods without signature you are accepting the no insurance terms and condition.

Q: What happens if an order of mine is damaged in transit?
A: Every order sent from us is fully insured, and any damaged parcel (by the courier and signed for as damaged by you) will be replaced by us and we will claim from our delivery partner responsible for the damage. We will collect the damaged parcel from you upon delivery of the replacement, to investigate how the damage occurred. We will aim to replace your damaged product within 24 - 48 hours.

Q: Is my order insured?
A: Yes, your order is completely insured from the moment it leaves our warehouse. In the unlikely event that your parcel is lost or damaged by our couriers we would send a replacement at no extra cost to yourself.

Q: How do I redeem loyalty points or a discount voucher?
A: Place your order as normal but at the point of paying select to use either your loyalty points or discount voucher and press update / continue and your shopping basket will adjust the price accordingly, then checkout as normal.

Q: My order has arrived but it’s incorrect?
A: Please email us within 48hours or receiving your order stating your order number and what you have received and what you should of received. We will tend to this as a matter of urgency and reply asap.

Q: Ive forgotten my password?
A: First you need to request a new one by pressing "forgot password" this will then send a new one to your email address, if this fails you can either contact us via this link or call us on 0800 634 7399

Q: What if I have a question not answered here?
A: Please contact us and we will get back to you soon.